Terms of Service

1Who you are contracting with

These Terms of Service (the “Terms”) govern your access to and use of the Veiria website at veiria.com and the Veiria services, applications and reports (together, the “Service”). The Service is operated by Webosa Koç (“Veiria”, “we”, “us”), a business established in Switzerland. Our full postal and contact details are at the foot of this page.

By creating an account, submitting a domain, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” means that organisation.

2What the Service does

Veiria helps a business understand and improve how it appears in AI answer engines and AI-assisted search (for example ChatGPT, Google’s AI answers, Gemini, Perplexity and Claude). Depending on your plan, the Service may include: automated visibility audits and scores; monitoring of citations and competitor mentions; recommendations and technical changes; drafting of content and pages (“Deliverables”); and an optional AI customer-support assistant trained on materials you provide.

AI platforms and search engines are operated by third parties and change constantly. Scores, estimates, sample answers and projected figures shown by the Service are indicative only. We do not control third-party AI platforms and we do not guarantee any particular ranking, citation, visibility, traffic, lead or revenue outcome.

3Eligibility and your account

You must be at least 18 years old and able to enter into a binding contract. You are responsible for the information you provide, for keeping your login credentials secure, and for all activity under your account. Tell us promptly at contact@veiria.com if you believe your account has been compromised.

4Free scans and reports

Free scans, visibility reports and previews are provided for evaluation on an “as is” basis. The figures they contain are illustrative and may not reflect your actual position in any AI platform.

5Plans, fees and billing

• Paid plans (such as “AI Visibility Autopilot”) are billed in advance on a recurring basis at the price shown at checkout, and renew automatically for successive periods until cancelled.
• Prices are exclusive of any applicable VAT or other taxes, which are added where required.
• Payments are handled by our third-party payment processor; we do not store full card details.
• You can cancel renewal at any time from your account or by emailing us; cancellation takes effect at the end of the current billing period. Except where required by mandatory law, fees already paid are non-refundable and partial periods are not pro-rated.
• We may change plan features or pricing on reasonable prior notice; changes apply from your next renewal.
• If payment fails, we may suspend the Service until the amount due is paid.

6Your materials and licence to us

You retain all rights in your website, content, brand assets, help-centre articles and other materials you make available to us or point the Service at (“Your Materials”). You grant us a non-exclusive, worldwide licence to access, crawl, copy, analyse, process and transmit Your Materials, and to share relevant extracts with the third-party providers described in our Privacy Policy, for the sole purpose of providing and improving the Service for you. You confirm you have the rights needed to grant this licence.

7Deliverables

Where your plan includes Deliverables that we draft for you (such as pages, articles or structured data), we assign to you, on full payment of the fees due for the relevant period, our rights in the final text of those Deliverables, excluding our underlying tools, templates, methods and know-how, in which we retain all rights. You are responsible for reviewing Deliverables and for deciding whether and how to publish them, including any disclosure that content is AI-assisted where law or platform rules require it.

8Acceptable use

You agree not to:

• use the Service unlawfully, or in breach of the terms of any AI platform, search engine or other third-party service;
• use the Service to deceive, to publish content you know to be false or misleading, or to impersonate a person or organisation;
• copy, scrape, resell, sublicense or create a competing service from the Service or its outputs, except for the Deliverables licensed to you;
• probe, scan or interfere with the security or integrity of the Service, or upload malware;
• use automated means to access the Service other than through interfaces we provide.

9Third-party services

The Service relies on third parties, including AI providers, search and analytics APIs, hosting, email and payment processing. Your use of the Service may be subject to those parties’ terms. We are not responsible for third-party acts, outages, pricing or changes, and a third party’s change may require us to modify or withdraw a feature.

10Intellectual property

The Service, including its software, models, scoring methods, interfaces, documentation and all non-client-specific content, is owned by Webosa Koç or its licensors and is protected by law. We may create aggregated and de-identified data and statistics from use of the Service and use them to operate and improve our products; such data does not identify you or any individual.

11Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is required to be disclosed by law.

12Warranties and disclaimer

We provide the Service with reasonable skill and care. Otherwise, to the extent permitted by law, the Service is provided “as is” and “as available”, without further warranties of any kind. In particular we do not warrant that the Service will be uninterrupted or error-free, that AI-generated outputs will be accurate or complete, or that any specific visibility, citation, ranking, traffic or commercial result will be achieved.

13Limitation of liability

To the extent permitted by Swiss law:

• we are not liable for indirect or consequential loss, or for lost profits, revenue, data, goodwill or business opportunity;
• our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited under applicable law.

14Indemnity

You will defend and indemnify us against third-party claims, and reasonable costs, arising from Your Materials, your use of the Service, your publication of Deliverables, or your breach of these Terms, except to the extent caused by us.

15Suspension and termination

You may stop using the Service and cancel renewal at any time. We may suspend or terminate your access with notice if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal or security risk; we may suspend immediately where needed to protect the Service or third parties. On termination your right to use the Service ends; sections that by their nature should survive (including 6, 10–14 and 17) continue to apply. On request within 30 days of termination we will make your account data available for export where technically feasible, after which it may be deleted in line with our Privacy Policy.

16Changes to the Service and to these Terms

We may update the Service and these Terms. If a change is material we will give reasonable notice by email or in-product before it takes effect. Your continued use of the Service after the effective date of the updated Terms means you accept them; if you do not agree, stop using the Service and cancel renewal.

17Governing law and jurisdiction

These Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is the competent courts of the Canton of Vaud, Switzerland. Mandatory consumer-protection rights you have in your country of residence are not affected.

18General

• These Terms, together with the Privacy Policy and any order you place, are the entire agreement between us on their subject matter.
• If a provision is found unenforceable, the rest remains in force and the provision is replaced by an enforceable one closest to the original intent.
• Failure to enforce a right is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them to an affiliate or successor to our business.
• Notices to us go to contact@veiria.com; notices to you go to the email on your account.
• These Terms are provided in English, which is the operative version. A French translation is available on request.

19Contact

Questions about these Terms: contact@veiria.com.